Visit our Device Compatibility page and follow the steps to unlock our free test video:

If you are unsure your devices are compatible, please refer to the rest of this FAQ for devices that are Eventive compatible.

You can watch content on PCs running Windows 7+, and Intel or Apple Silicon based Macs running macOS 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

If you have an Apple TV, Fire TV or Roku device, you can use our dedicated apps for these platforms. If you have a Chromecast, you can cast to it from Chrome on your computer or Android phone. Detailed instructions are below.

Windows 7, Windows 8.1 or Windows 10

Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

macOS 10.12 or later

Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with macOS Monterey (Version 12) that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.

To access your screening, please be sure that iCloud Private Relay is turned off. On your Mac computer, you can turn off iCloud Private relay in your settings by navigating to:

Apple menu > System Preferences, then click Apple ID. Select iCloud > Private Relay

Yes, you can watch content using Safari on iOS 11.2 or later.

Important note: Due to content protection restrictions, the Screen Mirroring feature cannot be used. Additionally, HDMI or other video dongles cannot be connected to your device. Instead, use AirPlay or our dedicated TV app to watch on your TV.

Important note regarding iCloud Private Relay: iCloud Private Relay is a security feature available on devices beginning with iOS 15.4 that is not compatible with the Eventive media player. Accessing a screening with iCloud Private Relay enabled will present you with a georestrictions error.

To access your screening, please be sure that iCloud Private Relay is turned off. On your iPhone, iPad or iPod touch, you can turn off iCloud Private relay in your settings by navigating to:

Settings > [your name] > iCloud > Private Relay

Yes, you can watch content using Chrome on Android 6.0 or later. 

To use Chromecast, must have 3rd generation or later Chromecast stick.

To Chromecast from a mobile Android device:

To Chromecast from computer:

When looking at a screening page using a web browser on a computer, tablet or phone, you can tell if captions have been added for each film in a screening by looking at the content playlist on the right side of the screen. Where captions are available, a "Closed Captions Available" label will be displayed.

For computer or mobile device: click or touch anywhere on the media player to bring up the status bar. Click the gear shaped icon in the bottom right corner of the media player, select the desired language from the Subtitles menu.

Captions are not compatible with casting, and will not appear on the tv screen. To watch a film with captions on a television, try connecting a computer to the television with an HDMI cable or use the Eventive TV app if they have a Roku, Firestick or Apple tv.

For Roku or Roku TV: Press the star (*) button on remote. Scroll down to and select “Accessibility & Language”. In the “Accessibility & Language” menu, you can turn the captions on and select from the available language options using the first two settings in the menu.

For Firestick or Fire TV: Please start the film and then pause it momentarily to bring up a gear shaped icon in the top right corner of the screen - click this icon and then select your desired language from the available options in the dropdown menu.

For Apple TV: Swipe down on the clickpad or the touch surface on the remote to bring up the film's status bar. Select the caption bubble that appears above the right end of the status bar and select the desired language from the Subtitles menu.

To view content in the highest available resolutions (including 1080p as well as 4K/UHD when available), ensure you are using one of the following browser/device combinations:

Please note that in Chrome and Edge, you will be able to toggle between the available image quality options by clicking the gear shaped icon in the bottom right of the media player. Safari selects an appropriate image quality for and will not allow you to manually adjust your image quality. If the image quality in Safari is not satisfactory, please try playing the screening in another browser. Other browsers beyond these will still offer HD resolution; however, the above combinations allow for the maximum levels of secure stream quality.

Eventive uses adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If video playback stalls, stutters or won't play smoothly, please try the following troubleshooting steps:

There are three ways to watch a movie on your TV:

If using an HDMI cable to connect your computer to your TV, please note that the computer must be connected directly to the TV using only an HDMI cable. If you need any additional adapters or dongles to make the connection, this will not work as any additional dongles or adapters may not support the security encoding on our films.
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To connect your computer to your TV using an HDMI cable:
Make sure your computer is close enough to your Television for the HDMI cable to reach between them safely.

See our detailed instructions for our dedicated Roku / Roku TV, Firestick / Fire TV and Apple TV apps below.
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​To cast from your computer, tablet or mobile phone to your TV Airplay:

Airplay on Eventive is only supported on Apple TV generation 4 and higher or a Smart TV enabled with Airplay Generation 2. Airplay generation 2 is typically available on smart tvs produced in or after 2018.
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If the tv that you are casting to using Airplay to does not appear in the list of available options:

To cast from your computer, tablet or mobile phone to your TV using Chromecast:

To Chromecast from a computer or mobile device, both the computer or mobile device must be Chromecast compatible.

If the tv that you are casting to using Chromecast does not appear in the list of available options:

NOTE: Due to content protection restrictions, the Screen Mirroring feature on Smart TVs and other devices cannot be used. Many browsers built into Smart TVs and other devices will NOT allow protected content to play.

If you have connected a computer, tablet or mobile phone to a television set using anything other than an HDMI cable, the black screen can be an indication that a cable, adapter or dongle that you are using may not be compatible with the security encoding on our films. Connecting a computer to a television using an hdmi cable will only work if both the computer and the television have an HDMI port and the two devices are connected using an HDMI cable with no additional adapters or dongles.
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If you are attempting to mirror your screen from your computer, tablet or mobile phone, please stop mirroring and try casting from the media player using the Chromecast or Airplay button located in the bottom right corner of the media player.

Please be sure that that you are not on a VPN (Virtual Private Network). Our security measures don't allow the use of VPNs.
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Please be sure that you are not on a network that uses a Proxy Server. Proxy Servers are commonly used by businesses and public institutions like colleges, civic buildings and hospitals. If there is a chance that the network that you are connected to uses a proxy server, try using a different internet connection. If the device you are using has mobile data or if your mobile device can be used as a hotspot, you that.

If you are not logged in, you’ll see the word “login” at the upper right of the window. Click “login” and enter the desired account credentials.
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You may also login directly from the order pop-up if you click “unlock movie” while logged out.
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Please be sure that you are logged in using the correct account. Please check your login status at the upper right of the Eventive window. If you are logged in you will see a circle with the initials of the account holder. Clicking on your initials will bring up a little menu which will display your account options as well as the email address that you are logged in with. If you are not logged into the account that was used to order your screening, select “sign out”, then login (using email address or facebook login) to the proper account. 

If you encounter a playback error on a computer, tablet or mobile phone, please try the following steps:

If you encounter a playback error in one of the Eventive family of TV apps while on Roku, Firestick or Apple TV, please try the following steps:

Other helpful troubleshooting steps include:

If you have any questions about these or any other troubleshooting steps, please reach out to us via chat support.
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When you unlock a movie, the amount of time you have before you must start the film and the amount of time that you have to watch the film will be listed on the screening page, beneath the media player. When you click "Watch now" to start the screening for the first time, there will be pop-up message that will tell you how much time you have to enjoy that screening before your access expires.

Yes, you can pause, rewind, restart and rewatch your screening as many times as you like during your watch window, provided that the screening is not a real-time broadcast

NOTE: By default, Real-Time Broadcasts are one time events and not available for replay after the fact. Event organizers may choose whether or not to make them available for replay. If you click the Enter Live Broadcast button and receive the message "The broadcast has ended," it is not available for replay.

Please make sure that you are logged in with the same email address or Facebook login you used to order your screening. If you are not logged in using the same email address or Facebook login that was used to order your screening, the system will not know you already have a ticket. You can login using the login link at the upper right corner of the screen. If you are already logged in, you will see your initials in the top right corner of the screen - click your initials and check that the email that is displayed beneath your initials in the account options menu is the one that was used to order your screening.

If you still cannot access your content, visit watch.eventive.org/me to verify that you’ve unlocked the program and access it from there.

If you've already unlocked the movie, visit your Content Library and you should see the film there. You will need to log in first.

If you're on another device, you can also check your email inbox for the order confirmation email and click the “watch now” button.

Or visit your festival or cinema page and click on the original listing for the movie. If you’ve already ordered a ticket with your logged in account, you will have the option to “watch now” from the virtual screening page. 

If you’ve ordered a program that includes an on demand title plus a livestream, select the livestream by clicking on it's title card in the playlist on the right side of the screening page and then click “enter livestream” at the designated time. There is a countdown clock on the livestream window to let you know when it will start. 

Yes, livestreams are recorded and made available to ticket holders for the duration of the program availability window. 

NOTE: By default, Real-Time Broadcasts are one time events and not available for replay after the fact. Event organizers may choose to make them available for replay. If you click the Enter Live Broadcast button and receive the message "The broadcast has ended," it is not available for replay.

To install the Eventive TV app on your Apple TV, please follow these steps:

NOTE: You must have at least a generation 4 Apple TV to access the App Store.

If you are seeing an error message in the TV app on Apple TV, please try the following steps

If you ever need to unpair your Apple TV from your account, click the settings button located on the right end of the navigation bar at the top of the app, then click logout. Logging out will unpair your Apple TV from your account and it will bring up a new 6 character pairing code in the app.

NOTE: Basic livestreams are currently not available via the TV app. You can AirPlay them from another device to your TV. 

To install the Eventive TV App on your Firestick or Fire TV, please follow these steps:

If you are seeing an error message in the TV app on a Firestick or Fire TV, please try the following steps

If you ever need to unpair your Firestick or Fire TV from your account, click the logout button at the bottom of the sidebar on the left side of the app. Logging out will unpair your Firestick or Fire TV from your account and it will bring up a new 6 character pairing code in the app.

NOTE: Basic Livestreams are currently not available via the Fire TV app. You can cast them from another device to your TV.

To install our the Eventive TV App on your Roku or Roku TV, please follow these steps:

If you are seeing an error message in the TV app on Roku or Roku TV, please try the following steps

If you ever need to unpair your Roku or Roku TV from your account, click the gear shaped icon at the bottom of the sidebar on the left side of the app and then click “Logout”. Logging out will unpair your Roku or Roku TV from your account and it will bring up a new 6 character pairing code in the app.

NOTE: Basic Livestreams are currently not available via the TV app. You can cast them from another device to your TV.

Passes and Memberships: Ensure that you are logged in before ordering tickets or unlocking a screening. If you are not logged in, the system will not know that you have a pass or membership. When logged into your account and you click to order a ticket or unlock a screening you will see the option to Quick Order a ticket using your pass, click this option and your pass benefits will be automatically applied. If you are logged in and you do not see your pass or membership benefits applied, confirm that you are logged in using the same email address that corresponds to your pass or membership.

Discount: In the checkout modal, click on “Have a Discount Code”. Enter the code and then click on “Apply Discount”. Please note that all discount codes are case sensitive. If you are copying and pasting a discount code, please be sure that no additional spaces have been added before or after the code as the system will read spaces as additional characters. If the code is not working, please contact the festival or organization that provided the code to verify that it is correct.

If you’re in the correct geographic area covered by a geofence, Please be sure that you are not using a VPN or a Proxy Server. If you have a VPN, you will need to disable it for your location to properly register. Proxy servers are commonly used by businesses and public institutions like colleges, civic buildings and hospitals. If you suspect that the network that you are connected to may use a proxy server, try connecting using a different network connection or using mobile data.

If that does not work, please click on Launch live chat support - we will be happy to do quick test to verify your location and we may be able to help you access your screening.

If you do NOT live in one of the geographic areas and you should still have access, please contact the organizers and ask them to contact Eventive on your behalf.

Note: Eventive cannot override geographic restrictions outside the areas listed without the consent of the event organizers.

Yes. All customer payment info is submitted securely to our payment processor, Stripe, using the most stringent, PCI Level 1 compliant security protocols.  We do not store any sensitive customer credit card details. While hosted at Stripe, all card numbers are encrypted at rest with AES-256. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). You may request that your payment information be unlinked from your account by choosing the “account settings” link at the upper right while logged in and viewing a specific organization or film page. 

We do not share personal information with any third parties without your explicit consent. All personal information is subject to the Eventive Privacy Policy which you can learn about here.

Please visit your account settings page.

Eventive is for film geeks, by film geeks. We take special consideration to ensure our user experiences are exceptional. The conversations offered by our Chat Support team are intended to be helpful and informative exchanges conducted by real people in real time. Users can ask Eventive team members questions to learn more about our pricing and products, as well as offer feedback regarding their experiences on the Eventive platform. We offer this as a courtesy service to provide efficient, informed, and professional guidance.

We take pride in upholding the following guidelines when interacting with those who use our platform and ask you do the same:

In the event a participant is in violation of these guidelines, an Eventive team member may take action in the following steps:

Eventive reserves the right to change or amend these guidelines at any time and without notice. You are encouraged to review these guidelines periodically.

In the event an Eventive team member is in violation of these guidelines, we encourage direct and immediate reporting of the incident via email to feedback@eventive.org so we may address the issue and aim to find resolution.

Please only contact this email with feedback about guidelines violations. If you have a question about streaming, please go directly to the chat bubble to ask our wonderful team for the fastest assistance.

We thank you for your cooperation in helping make Eventive a safe space for all film lovers!